Shipping policy

Shipping Coverage

We currently offer shipping services across Pakistan only.

support@velmusk.com
+92-300-8356875

Order Processing & Delivery Timeline
Processing Time: All orders are processed within 3-5 business days.

Delivery Time:

3 - 4 business days for metropolitan areas

3 - 5 business days for other cities and remote regions.

Please note: Delivery timelines may vary slightly based on location, order volume, or courier availability.

Shipping Charges

Free shipping on orders of PKR 3,000 or above

A flat shipping fee of PKR 200/- applies to orders below PKR 3,000/-

All shipping charges will be clearly visible at checkout before final payment.

Order Confirmation

Once your order is placed, you will receive a confirmation via email.

Logistics & Delivery Partners

We partner with reliable and well-reputed courier services to ensure your order is delivered safely, efficiently and on time.

Delays & Special Circumstances

While we strive to meet all estimated delivery times, unforeseen factors may occasionally cause delays. 

These include:

1. Adverse weather conditions

2. National holidays or strikes

3. Courier service disruptions

4. High-demand periods (e.g., sales or festivals)

5. Incorrect or incomplete shipping information

6. In the event of a delay, our team will keep you informed and work proactively to resolve the issue.

Important Guidelines

Please ensure that your shipping address and contact information are accurate at the time of placing the order.

Orders returned due to incorrect address or failed delivery attempts may be subject to re-shipping charges.

Need Assistance?
If you have any questions or concerns regarding your order or delivery, our support team is here to help:
Email: support@velmusk.com
Whatsapp: +92-300-8356875